Refund policy

Return & Refund Policy

Thank you for shopping at Petsteria! We want you and your furry friends to love your purchase. If you are not entirely satisfied, we are here to help.

1. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please contact our support team before sending any items back.

2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Shipping & Return Delivery
Due to our global warehouse system, please note that international return shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

4. Damaged or Defective Smart Carts / Gadgets
If you receive a damaged or defective item, please take a clear video/photo and contact us at our customer support within 48 hours of delivery. We will immediately arrange a free replacement or full refund for you.

If you have any questions on how to return your item to us, contact our dedicated support team.