Shipping policy

Shipping Policy

Thank you for visiting and shopping at Petsteria! We are dedicated to delivering our premium smart pet gadgets and accessories to loving pet families worldwide. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or local holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates
To offer you the best experience, we provide Tracked Worldwide Shipping. Delivery delays can occasionally occur depending on customs clearance procedures in your country.
- Estimated delivery time: 7-14 business days (depending on your global location).
- Free Shipping is automatically applied to all orders over $50!

3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours, allowing you to monitor your package at every step of its journey.

4. Customs, Duties, and Taxes
Petsteria is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, customs clearance fees, etc.).

5. Damages & Missing Packages
If you receive your order damaged or if the package is lost in transit, please save all packaging materials and damaged goods, take a clear photo/video, and contact our dedicated pet care support team immediately. We will launch an investigation with the carrier to arrange a replacement for you.

If you have any questions about your shipping or need assistance with tracking, please contact our support team.